Subscription and payment

Team features — invitations and members, the live map, per-employee reports, team policy, the full history of statistics and routes — work on the Team plan. One person can use the whole product for free on Free.

Current prices and the full contents of the plans are on the pricing page; this page only describes how payment works, so that the figures do not diverge.

Who can pay and how

Payments are processed by a Russian payment provider and are accepted only:

• by bank cards of the Russian national payment system (Mir cards issued by banks in Russia and the CIS);
• via SBP (the Russian Faster Payments System).

Visa, Mastercard and other international cards are not accepted. If you are outside Russia and the CIS, you can still use Free and start the Team trial (no card is needed for it). To discuss buying Team, write to us at support@taskloc.com — the Contact us button on the pricing page opens the same address. We will look at your case individually and cannot promise a particular payment method in advance.

Where the subscription is managed

The subscription lives in the web dashboard: Subscription in the side menu. There is no payment in the mobile app — you can only start the trial there; the purchase itself is made in the browser.

The section is managed by the organization owner. Admins, managers and members have no access to payment and seats — the section explains this to them and suggests contacting the owner.

The subscription belongs to the organization, not to a person: if you have several teams, each one is paid for separately. This is how most team services work — Slack, Notion, Linear: a team pays for its seats, not a person for access everywhere.

Trial

The owner can start a 14-day Team trial with 3 seats. No card is asked for and no money is charged.

• The trial is given once per account, not per organization: creating a new team to get another 14 days will not work.
• The three seats include the owner — that is, the owner plus two invited people.
• 3 days before the end we send an email to the account address.
• When the trial ends, the organization moves to Free: 30 days of statistics and route history remain, and new members cannot join. The data is not deleted — access comes back after payment.

Seats and adding seats

A seat is a member of the organization. When subscribing, you choose how many seats you need; the price is per seat per month, and the total is shown right under your choice.

• The number of seats cannot be lower than the number of members of the organization — remove the extra members first, then reduce the seats.
• Adding seats is the same button on the subscription page: you change the number and pay the difference.
• If there are no free seats left, an invitation is still sent, but with a warning: the person can accept it only after an extra seat is bought.
• On Free you cannot invite members at all — an invitation is refused right away with a suggestion to subscribe to Team.

Renewal and failed charges

The subscription renews automatically every month using the saved payment method until you cancel the renewal.

• "Charge failed" — Team access is still fully kept, and we retry the charge over the next few days. Check your card or link another one.
• "Subscription not paid" — the retries did not help and Team access has ended: 30 days of history, new members cannot join. It comes back after payment.
• "Auto-renewal not set up" — the payment went through and Team works until the end of the period, but the payment method was not saved. On the renewal date there will be nothing to charge — link a card in advance.

Changing the card

The Link another payment method button. The bank makes a verification payment of 1 ₽, which is refunded automatically — this is needed to save the new payment details for auto-renewal.

The verification payment and its refund are two operations, so you will receive two receipts for 1 ₽ by email. This is expected.

The Unlink payment method button erases the saved payment details. There will be nothing to charge for the next month, so auto-renewal turns off: Team keeps working for the paid period, after which the organization moves to Free.

Cancellation and refunds

Cancel renewal — the subscription is not interrupted: Team works until the end of the paid period, after which the organization moves to Free. Money for a period already paid is not refunded. Until that date you can resume the renewal free of charge with the same button.

A refund is not made with a button in the dashboard — support handles it on request. The terms of payment, renewal and refunds are in the public offer (in Russian). Write to support@taskloc.com describing the situation.

The receipt goes to the account email

Every charge comes with a fiscal receipt required by Russian law (54-FZ), and it is sent to the email of the organization owner's account — the one shown in Settings → Account → Email. Subscription emails go there too: the trial ending reminder and failed charge notifications.

⚠️ Check this address before paying. If you signed in with a tracker that did not share your email (for example, Redmine with "Hide my email" checked), the account has a placeholder address such as ivanov@redmine.local — the receipt and the emails will never reach it, and nothing will tell you so. Today the app does not check the address and does not warn you about it.

How to replace the address — Settings → Account: the change is confirmed with a code sent by email. Do it before buying — the receipt for a payment already made is not re-sent to the new address.